General Ticket Terms and Conditions

Private Transfers

General Information:

  • Personalized pick-up and drop-off services are available to/from centrally located hotels or key city locations.
  • Airport transfers include services at Domestic and International Arrival/Departure terminals.
  • Passengers must provide full name, contact information, hotel details, and flight details (if applicable) during the booking process.
  • A representative holding a banner with the company logo and passenger’s name will facilitate pick-ups.

Terms and Conditions:

  • Transfers operate according to the passenger’s scheduled time.
  • Bookings must be made at least 12 hours in advance.
  • Changes to the schedule require a minimum of 12 hours notice.
  • No-shows incur the full fare, and the ticket will be invalidated.
  • Passengers crossing borders are responsible for their own visa fees and additional charges. Drop-off is at exit immigration only.
  • Baggage size and weight restrictions apply: W51CM x L75CM x H28CM, with a maximum weight of 25KG per passenger.
  • Passengers must behave appropriately during the ride (e.g., no smoking, no illegal substances).
  • Traveling with pets will incur extra charges based on specific details of the pet.
  • Traveling between 12:00 AM and 5:00 AM will be subject to an additional surcharge.

What’s Included:

  • Private air-conditioned vehicle with an English-speaking driver.
  • Petrol, tolls, highway fees, and government taxes.
  • Fixed pricing with no additional charges during the trip.
  • Hotline: +855 99711170 (Available on WhatsApp and Telegram)
  • E-mail: support@angkorguideadventure.com

Shared Transfers

General Information:

  • Shared transport services are available for airport pick-up and drop-off at Domestic and International terminals.
  • City pick-up and drop-off services are provided to/from centrally located hotels or key city locations.
  • Passengers must provide full name, contact information, hotel details, and flight details (if applicable) during the booking process.
  • For city pick-ups, passengers should be ready in the lobby 30 minutes before the scheduled departure time.
  • A representative holding a banner with the company logo and passenger’s name will facilitate pick-ups.

Terms and Conditions:

  • Shared transfers operate strictly according to a scheduled timetable.
  • Seats must be booked at least 12 hours in advance.
  • Changes to the schedule require a minimum of 12 hours notice.
  • No-shows incur the full fare, and the ticket will be invalidated.
  • Baggage size and weight restrictions apply: W51CM x L75CM x H28CM, with a maximum weight of 25KG per passenger.
  • Passengers must behave appropriately during the ride (e.g., no smoking, no illegal substances).
  • Traveling with pets will incur extra charges based on specific details of the pet.

What’s Included:

  • Private air-conditioned vehicle with an English-speaking driver.
  • Petrol, tolls, highway fees, and government taxes.
  • Fixed pricing with no additional charges during the trip.
  • Hotline: +855 99711170 (Available on WhatsApp and Telegram)
  • E-mail: support@angkorguideadventure.com